NSOL BPO (“we,” “us,” or “our”) is committed to protecting the privacy of our clients (business owners) and their data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services or visit our website at https://www.nsol.sg (the “Website”).
Information We Collect
We may collect the following types of information:
- Client Business Information: This includes information about your business, such as your company name, contact details, industry, and the platforms you use to manage operations.
- Client Data: This includes information you provide us for performing our services, such as login credentials for various platforms (with your authorization), business processes, financial data, and other sensitive data necessary to fulfill your requests.
- Personal Information: This includes information that can be used to identify you as a business owner, such as your name, email address, phone number, and job title. We may collect this information when you contact us, request a quote, or sign up for our services.
- Website Usage Data: We may collect information about how you use our website, such as the pages you visit, the links you click, and the searches you perform. This information is collected through cookies and other tracking technologies.
How We Use Your Information
We use your information for the following purposes:
- To provide our services: We use your information to deliver the virtual assistant and other services you request. This includes accessing and managing your accounts on other platforms with your explicit authorization.
- To communicate with you: We may use your information to contact you about our services, respond to your inquiries, send you important updates, and provide customer support.
- To improve our services: We may use your information to improve our website, services, and user experience. This will never involve sharing your client data with others.
- To comply with the law: We may use your information to comply with applicable laws and regulations.
How We Share Your Information
Transparency and Client Control are Key: We understand the importance of safeguarding your client data. Here’s how we handle information sharing:
- Service Providers: To deliver efficient services, we may share your information with trusted third-party service providers who assist us with tasks like data storage, project management tools, or communication platforms. These service providers are bound by strict contractual agreements that ensure your information remains confidential and is used solely for fulfilling our service obligations.
- No Client Data Sharing: We will never share your client data (login credentials, financial data, business processes) with any third party without your explicit consent.
- Legal Requirements: We may disclose your information to law enforcement or government agencies if required by law or if we believe it is necessary to prevent harm to you, others, or to comply with a court order.
- Merger or Acquisition: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new owner. However, we will ensure appropriate safeguards are in place to protect your information.
Your Choices
We respect your control over your information:
- Access Your Information: You can request access to the personal information we hold about you and your business.
- Correct Your Information: You can request that we correct any inaccurate or incomplete information we hold about you and your business.
- Delete Your Information: You can request that we delete your personal information from our records. This will not include client data as that is essential for service delivery.
- Opt Out of Marketing: You can opt out of receiving marketing communications from us.
To exercise any of these choices, please contact us at support@nsol.sg
Data Security
We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. This includes implementing strong security measures, data encryption practices, and regular security audits. However, no website or internet transmission is completely secure.
Children’s Privacy
Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us at support@nsol.sg
Effective date: November, 2018
NSOL is a Singapore based digital creative agency (“us”, “we”, or “our”) operates the https://nsol.sg/ website (hereinafter referred to as the “Service”).
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. Our Privacy Policy for NSOL is a Singapore based digital creative agency is managed with the help of info@nsol.sg .
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://nsol.sg/.
INFORMATION COLLECTION AND USE
We collect several different types of information for various purposes to provide and improve our Service to you.
TYPES OF DATA COLLECTED
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Cookies and Usage Data
Usage Data
We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies: We use Session Cookies to operate our Service.
- Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
- Security Cookies: We use Security Cookies for security purposes.
Use of Data
NSOL is a Singapore based digital creative agency uses the collected data for various purposes:
- To provide and maintain the Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer care and support
- To provide analysis or valuable information so that we can improve the Service
- To monitor the usage of the Service
- To detect, prevent and address technical issues
TRANSFER OF DATA
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Singapore and choose to provide information to us, please note that we transfer the data, including Personal Data, to Singapore and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
NSOL is a Singapore based digital creative agency will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
DISCLOSURE OF DATA
Legal Requirements
NSOL is a Singapore based digital creative agency may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of NSOL is a Singapore based digital creative agency
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Service Providers
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.
- Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
LINKS TO OTHER SITES
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
CHILDREN’S PRIVACY
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
CHANGES TO THIS PRIVACY POLICY
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
CONTACT US
If you have any questions about this Privacy Policy, please contact us.
By an email: info@nsol.sg
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